This policy applies to all purchases made on Kidloopa and to all items sold to us through our platform. We operate from the Netherlands and are committed to a fair and transparent experience for all our customers and sellers.
1. Returns & Refunds — Buying from Us
Your Right to Return
You have the right to return any item purchased from Kidloopa within 14 working days of receiving your order, without needing to give a reason. This is in accordance with the Dutch Civil Code (Burgerlijk Wetboek) and the EU Consumer Rights Directive.
Condition of Returned Items
Items must be returned in the same condition as when you received them. Since we sell used and pre-loved children’s clothing, this means the item must not be in a worse condition than when it was delivered to you. Items that have been further worn, washed (unless washing was required to assess the item), damaged, or otherwise altered may not be eligible for a full refund.
How to Initiate a Return
To start a return, please contact us via our contact form within 14 working days of receiving your order. Include your order number and the item(s) you wish to return. We will provide you with the return address in the Netherlands and any further instructions.
Return Shipping Costs
The cost of returning an item to us is your responsibility. You are responsible for choosing a suitable shipping method and for ensuring the item reaches us safely. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refund Amount
Once we receive and inspect the returned item, we will process your refund within 14 days. The refund will cover the purchase price of the item, as well as any standard delivery costs you paid at the time of purchase. Return shipping costs are not refunded. Refunds will be issued to the original payment method.
Non-Returnable Items
For hygiene reasons, certain items such as underwear, swimwear, and similar clothing may not be returned unless they are faulty or not as described.
2. Selling to Us — Payment & Condition Policy
Kidloopa allows you to sell your used baby and children’s clothing to us. Here’s how it works:
Submission of Items
You can upload images and descriptions of the clothing you wish to sell to us via our platform. By submitting items, you confirm that the descriptions and photos you provide are accurate and represent the true condition of the items.
Payment for Items
We will pay for items that we actually receive, provided they are in the condition you described at the time of submission. If an item arrives in a condition that differs materially from the description or images you provided, we reserve the right to adjust the payment offer or decline to purchase the item.
Items Not Meeting Our Standards
If we are unable to accept an item due to a discrepancy in condition, we will contact you to discuss the options, which may include returning the item to you (at your cost) or disposing of it on your behalf.
3. Faulty or Incorrectly Described Items
If you receive an item that is significantly different from how it was described, or that has an undisclosed defect, please contact us as soon as possible. In such cases, we will cover the cost of return shipping and issue a full refund, including any delivery costs paid.
4. Contact Us
For any questions about our Refund and Returns Policy, please contact us via our contact form.
Kidloopa.com
Website: kidloopa.com
Contact form: kidloopa.com/contact
Last updated: May 2026